Help & support

🚴 For riders

Getting started

Sign up, set your area and your own rate, go online, then accept the jobs you want. No forced shifts.

How pay works

You set your base fee and per-km rate — that's what you earn (plus retailer boosts and a wait bonus on slow jobs). Pay is shown in full before you accept.

Choosing jobs

Set a minimum pay and max distance so the pool only shows jobs worth your time. Decline anything freely — never a penalty.

Getting paid

Track earnings on your dashboard and cash out your balance. Export your mileage for tax (coming soon).

🆘 Safety

In an emergency, always call 999 first. During a delivery you can stop at any time and mark it “couldn't complete” with no penalty. Share your live location with someone you trust before setting off.

🏪 For shops

Open a shop account, post a delivery (you fund the fee, add a boost to get picked up faster), mark it despatched when it's ready, and track every job from your dashboard.